Bad customer service

Gawd, HK has groundbreakingly bad customer service. I am supposed to get two additional channels for my broadband. And after one hour of frustrated dialing and slamming down the phone,I managed to get thru......... to a human!!!!!!!!! and the guy was polite, activiating my Star Movies & HBO which funnily enough was working on Friday nite but not on Sat morn!? and i had added on 2 additional channels in [V] and Star World and he said it will be activated after 3pm the same day.

WELL IT IS FUCKING 3PM ON A SUNDAY AND IT IS STILL NOT ACTIVATED U STUPID TWAT!

And I've been trying to dial back to customer service and now the option to talk to a human is not even there! It's like "Press 1 for English" which i dutifully did, then the ID number and then 1 for 'installation problem', press 2 for 'bad picture images' (hahahah! u imagine!) and whatever fucking options u press, there's a recorded voice telling u why it is so... but no other options for u to opt to a human being to ACTUALLY ADDRESS a PROBLEM.

So I called back the sales guy whom i signed up the package with and he didn't even get my name and all and he said he will call me back in 30 min. Okie Mr Psychic, will be waiting here... GIVE ME MY FUCKING STAR WORLD CHANNEL!!!!!

I'm damn pissed as you can tell...

Oh the guy just called back just as I hit 'publish post'. He said he will check for me and it should be up and running by 4pm. I sense my sarcasm was lost on him. Afterall they promised me yesterday it will be up *gasp* yesterday. But what to do! Sigh..