"Unsatisfactory Servicing of Watch"

My friend Gary has an expensive watch. It's a well renowned brand which i shan't mention in case they sue me for posting this....the watch cost 4G. Hey don't ask me, I think it just cost way too much but he got that as a graduation gift from his dad (hey how come i didn't get any watch for MY graduation? but that's another story altogether)

Told him what to write in his complaint letter to the company... using words like 'Unsatisfactory' which explains my heading and how he 'used to be a loyal customer'. Words that companies who strive for customer loyalty (i.e. fools who think $4K for a watch is totally ok... snig) Anyway his letter came as below.... i was BCCed so i can have a laugh...

Dear Sir / Madam,

My name is Gary, and I am the owner of a ****I recently brought it in for servicing, but I'm thinking I might just be better off buying a different brand altogether.For clarification and record purposes, here are the details:________

This was done on 22 June 2005. Since then, I've been back to your service centre TWICE. Firstly, the month dial of my watch was jammed (it would not change at the end of the month). I find this highly unacceptable given that this is a) a **** watch, b) it was just given a full servicing.Anyway, I brought it back, and the technician told me that the month dial is probably 'too tight' and needed adjustment.Today, I took my watch back after your technician supposedly loosened whatever was 'too tight'. And mind you, I had to CALL your service centre to ask if it was ready when it clearly stated on the chit that your staff 'will call customer to inform collection date'. But nevermind; I've got bigger fish to fry.

Upon closer inspection at home, I discovered that the font for the month dial is different from that of the day dial! This can only mean the technician decided to replace the month dial, but with one that clearly belongs to an **** of a different model!Is this acceptable? I used to be a fan of **** , but the other brands are starting to look mighty appealing right about now, mostly because I don't want to become a laughing stock when the more discerning of my friends (clearly, your technicians are not quite as discerning) realise there's something wrong and question the authenticity of my watch.It's like having the sign on your door with your first name in one font, and your last name with another. Would you find that acceptable? If your Chairman gave you his name card, and there were two different fonts in his name, would you point it out? (More on your Chairman later)

I demand serious recourse for this obvious gaffe. And no, I'm not going to make another trip to Wheelock Place. That's another thing - your opening hours are something like 9 to 5.30 from Mondays to Fridays. Have you not considered that there is a substantial fraction of the populace that can only visit the centre after office hours or during the weekends? I expect a reply with:a) an explanation of the current situation, and how and why it came about;b) a proper plan to resolve this matter that does not involve me being inconvenienced (i.e. having to make a trip to your service centres, Wheelock Place or otherwise, during office hours when I have to be at work);c) assurance that this does not happen again.If I do not hear from you in the next two working days, I will take this matter to a higher authority.Go visit your website. You'll find the words of **** Chairman on the Board. I quote - 'We want them to be happy - we want YOU to be happy.'He was referring to **** customers. That would be me. But you better hurry. I might not be for very much longer.

Gary


Ah, he was so candid. Unlike a mail i would have written. i would probably be a lot more forceful and a lot less candid coz chances are that the wit will most likely be lost on the Customer Service Officer who checks the email acct. Now i can't wait to get a reply from the watch company. He's gonna update me. sorry ah, boh liao is like that , cheap thrills lah. Speaking of watches, my Diesel watch strap broke!!! Gawddammit, right smack where it's unfixable. So i have to wear my girlie Guess one and i can't find the Swatch one which i got for free but cannot remember where it is... i tot i packed it. Sigh

Anyway i don't have much to update coz it's another day of reading and sending out emails. My former boss replied to my mass email regarding AK saying that 'you've officially crossed to the other side'. Haha hey i don't send out these emails to the affiliates for fun, i need to know what other ppl are doing so i can 'coordinate'. Sigh.

I got Star World & Channel V! I'm watching SW more obviously... good English programming without funny traditional Chinese subtitles. But ATV & Pearl (HK terresterial stations) aren't too bad. There's CSI Miami, Lost tonight. And sometimes Letterman as well.

I have GOT to make normal dinner. Am sick of rice & noodles. Just not much variety anymore.

Mommy coming this weekend with my younger sis, thankfully for just 4 days. Hope she cooks me enough food to last me for a week, then back to my own shabby cooking...